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Whitepaper Download

How CN Improved Operational Safety and Transformed Organisational Culture

For the safety professionals at Canadian National Railway (CN), those late-night calls are the worst part of the job. “When that phone rings,and you’re half asleep?” says Rick MacMillan, Assistant Chief MechanicalOfficer, Western Region. “I pray it’s not a serious injury or fatality incidentthat occurred. I can handle an operating incident, but the first thing thatcomes to mind in the middle of the night when the phone rings is thatit’s potentially tragic news.” Chief Operating Officer Rob Reilly agrees: “Any of us who have ever been to a serious injury—or worse, a fatality—it’s life-changing. And you never want to go through that again

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