Finance Renewals - Network Coaching
Introduce and monitor structured processes to ensure that dealers keep in regular contact with customers in order to capture the earliest opportunity to retain/renew finance agreements
Why Finance Renewals Coaching?
Most customers do not wait until the end of their contract to change; many customers start to consider renewal within the first two years of a contract
Your benefits:
- Dealer coaching programme, resulting in more regular & structured customer contact
- Customers feel more connected
- Bring a structured approach across a network, using common tools and strategies
- Leaving the renewal call until last 6 months is too late
- Majority of customers renew at around 24 months
- Give visibility and assurance on results
Our services:
- Help dealers to identify the potential within their ‘live book’
- Create a structured approach for early and then regular customer contact
- Demonstrate best practice
- In-Dealer Coaching
- Online Coaching
Why DEKRA?
- Retained by premium brand for over 4 years
- DEKRA’s online tool loaded with action plans, reports and an encyclopedia of best practice from brand & industry
- Regular on-site visit schedule from certified field coaches
- Frequent bursts of convenient and timely online coaching to support progress and embed learning
- Results/tracking/reports compiled at national level and available to all stakeholders (hierarchical access)