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Daimler Truck UK Limited – Aftersales Dealer Development Manager
Daimler Truck UK Limited – Aftersales Dealer Development Manager
Location: Field Based - South Salary: Competitive, DOE + Benefits + car allowance Contract: Full-time, permanent
DEKRA is the world’s leading vehicle testing and inspections organisation, with over 47,000 employees in more than 60 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.
The role
DEKRA have an exciting opportunity for an Aftersales Dealer Development Manager to join the Daimler Truck UK Limited aftersales improvement programme.
You will be responsible for providing aftersales coaching to the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes.
This is a key role working with one of our major clients and as such you will be required to influence change at all levels within the business in support of delivering the programme aims, objectives, key performance improvement measures and desired return on investment.
Key duties and responsibilities
Skills, knowledge and qualifications
The role
DEKRA have an exciting opportunity for an Aftersales Dealer Development Manager to join the Daimler Truck UK Limited aftersales improvement programme.
You will be responsible for providing aftersales coaching to the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes.
This is a key role working with one of our major clients and as such you will be required to influence change at all levels within the business in support of delivering the programme aims, objectives, key performance improvement measures and desired return on investment.
Key duties and responsibilities
- Regular liaison with DTUK Project Manager, DEKRA project manager and other stakeholders
- Recognise, report and resolve on process shortfalls, departmental concerns and management shortfalls
- Support the DTUK Project Manager in the achievement of project outcomes
- Create realistic and achievable implementation plans
- Coach Dealer Management in their role in the new way of working
- Coach Supervisors, Technicians and workshop support staff in their new roles
- Support the effective use of integrated DMS and manufacturer systems
- Enthusiastically support the delivery of sustained process and behavioural change
Skills, knowledge and qualifications
- Experience of performance management
- Assertive and communicative approach
- Strong knowledge and experience of workshop daily operations and aftersales process
- High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project
- An automotive aftersales background
- Familiar with DMS system
- Knowledgeable in change management methodologies
- Able to train and coach dealer staff and management to change their process and ways of working
- Have the ability to rapidly build personal relationships
- Able to create engagement and commitment
- An analytical approach and be an advocate of best practice
- A consultative and assertive approach to coaching and change management
- High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project
Customer service and teamwork
- To provide professional and effective services to internal and / or external customers, to meet customer expectations.
- To communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, responding to and progressing issues and queries to a successful conclusion at the earliest time.
- To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
- To work as part of a team to achieve the departmental standards.
- To work together with other departments within DEKRA Automotive to identify any process improvements and improve standards, efficiency and profitability.
- Demonstrate a personal commitment to DEKRA Automotive Environmental & Quality Management System.
- Apply DEKRA Automotive and where appropriate, the Group and / or the Customers Quality and Environment Policies and Procedures.
Development
Development in this varied role could extend to taking on more responsibility within DEKRA and its aftersales team. Development within the company in this or other roles will be dependent on the commercial needs of the business and the personal ability and drive of the job holder.
This job description describes the principal purpose and main elements of the job. It is a guide to the nature and main duties of the job as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please.
Mechanic/Vehicle Inspector
Mechanic/Vehicle Inspector
Location: Field Based role. Locations all across the UK! Salary: £28K – £40K DOE and location + Company Van (Business Use Only) Contract: Permanent, Full time Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme
We are DEKRA Automotive, we have a unique and exciting opportunity for a Vehicle Inspection Engineer to join our global business employing over 49,000 employees in more than 60 countries on all six continents!
The services we provide range from vehicle inspection and expert appraisals to claims services, industrial and building inspections, safety consultancy, testing and certification of products and systems.
Here in the UK, we are the UK’s fastest growing independent vehicle inspection company and we continue to support more and more large corporate customers with their vehicle inspection needs!
As a result of recent successful business wins, we are seeking highly motivated and experienced Vehicle Inspection Engineers to support us in delivering the highest possible service to our customers!
Vehicle Inspection Engineer – About the role:
This is a field-based role whereby you will be conducting vehicle inspections to an exceptionally high standard ensuring quality, accuracy, efficiency and in a professional and courteous manner.
You will respond to instructions from our Stokenchurch based deployment centre that will arrange appointments on your behalf, broadly within your geographic region.
There are several types of inspections covering such activities as pre purchase inspections, warranty evaluations, mechanical defeats and audits.
In addition to this as our Vehicle Inspection Engineer you will be responsible for:
- Representing DEKRA Automotive Limited delivering vehicle inspections at the clients’ address.
- Completing and delivering inspection reports after each visit.
- Supporting the Operations Manager in piloting new initiatives or programmes.
- Completing cosmetic vehicle inspections of bodywork condition, identifying substandard repairs.
- Completing and delivering OEM dealer audit assessments reports.
In order to be successful in this role you must have:
- Proven mechanical experience in formal vehicle maintenance, servicing or MOT.
- Desired however not essential A City & Guilds Level 3 or an NVW Level 3 in Vehicle Maintenance.
- Preferably a member of the IMI (Institute of Motor Industry) or IRTE (Institute of Road Transport Engineers).
- Strong team working skills with the ability to contribute to the development of new procedures to improve the performance of the business.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please.
Technical Automotive Warranty Assessor – Commercial Vehicles
Technical Automotive Warranty Assessor – Commercial Vehicles
Location: Haddenham, HP17 8LJ – Hybrid working after induction period Salary: £34,000 - £36,500 DOE + Excellent Benefits! Contract: Full-time, Permanent Benefits: 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistance programme
DEKRA Automotive is a talented team of people that bring out the best in a business.
Part of an international organisation, we are a key service provider to DAF Trucks UK and now have an exciting opportunity for a Technical Automotive Warranty Assessor to join us.
About the Technical Warranty Assessor Role:
Working on behalf of a company with a multi-award-winning range of vehicles and reporting to the Warranty Operations Manager, the main aim of the Technical Warranty Assessor is to review, assess, and validate warranty claims submitted by the DAF Trucks UK dealer network, ensuring compliance with warranty policies and manufacturer standards.
We are specifically looking for candidates with strong technical automotive knowledge, ideally within the commercial vehicle or HGV sector.
The role will also include supporting the warranty team by performing warranty administrative tasks and responding to dealer queries as they arise.
This will initially be an office-based position with hybrid working after the induction period and possible travel to DAF Trucks UK dealers.
Where necessary, the assessor will be responsible for developing and implementing robust warranty processes with the Dealer, building strong working relationships with Dealer management and staff whilst driving compliance.
This is an exciting and challenging role with a high level of responsibility, perfect for a warranty professional with a technical background looking for their next career move.
As our Technical Warranty Assessor you will be responsible for:
· Managing the technical claims assessment process on behalf of DAF Trucks UK
· Assessing warranty claims with a strong focus on commercial vehicle components and repair procedures
· Presenting and reviewing warranty claim documentation with DAF Trucks UK management
· Reporting and providing technical insights to DAF Trucks UK management to support decision-making
· Carrying out warranty administrative tasks and responding to dealer queries via phone and email
What We’re Looking For:
· Strong technical knowledge of commercial vehicles (HGVs preferred), including components, repairs, and diagnostics
· Previous experience in warranty claims assessment within the automotive, commercial vehicle, or fleet industry
· Knowledge and experience of dealership operations and service processes
· Experience in roles such as vehicle technician, workshop controller, or warranty specialist would be highly beneficial
· Good PC skills in Word, Excel, and Access
· Strong leadership, organisation, and communication skills
· Ability to build excellent working relationships with dealers and internal teams
· A fair, open, and analytical approach to assessing claims
Why Join Us?
· Competitive salary based on experience – we recognise the value of technical expertise
· Full training on DAF Trucks UK warranty systems provided
· Work with an industry-leading brand and gain exposure to a nationwide dealer network
· Hybrid working after induction, with opportunities for career progression
If you feel you have the necessary skills and experience to be successful in this role, click “APPLY” today, submitting an up-to-date copy of your CV for consideration.
No agencies, please.
Automotive Standards Auditors
Automotive Standards Auditors
Location: Scotland and Midlands. Contract: Associate Hourly Rate: National minimum wage to £25 per hour, depending on experience.
A career with DEKRA is never dull and offers unlimited opportunities for people with the desire to succeed who want to work with a forward thinking, customer-focused company.
DEKRA is the world’s leading vehicle testing and inspections organisation, with over 44,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.
Here in the UK, DEKRA Automotive works with more than 20 automotive brands providing leading edge business solutions, including direct sales programmes, telesales platforms, in-dealer coaching, people outsourcing, auditing, vehicle inspections, training and project management.
As part of DEKRA, the world’s leading expert organisation, we are the global partner for a safer world.
DEKRA deliver audits to our automotive clients across the UK and we are looking to increase our pool of talented auditors resource nationwide.
We are now recruiting for Automotive Standards Auditors!
In this Standards Auditor role, you will be carrying out onsite and remote audits for our automotive partners against set franchise standards and expectations and may work on a variety of audit programmes and locations.
Adherence to brand standards and procedures is becoming increasingly significant in the automotive industry as customer experience and satisfaction becomes paramount to vehicle manufactures.
Our clients invest greatly in creating their brand identity, customer experience and creating a positive customer interaction environment.
As such they require their dealership and retail outlets to adhere to these standards and ensure their brand identity, quality, safety standards and sales and service experiences match the expectations of both the brand and their customers.
To be considered for this role you:
- Possess a recognised auditing qualification and experience.
- Should be well presented, articulate and possess excellent communication skills.
- Will have a keen attention to detail and a methodical approach in a face paced environment.
- Will be able to adhere to set processes and procedures.
- Have the ability to communicate with all levels of dealership staff including senior managers.
- Should be personable, approachable and have natural relationship building skills.
- Are highly reliable and trustworthy.
- Have ability and experience in preparing and presenting concise, accurate reports.
- Will be able to meet set deadline expectations.
- Experience in an automotive dealership environment would be advantageous.
- Must be willing to travel up to two hours from home location.
- High level of computer literacy with the ability to use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards.
Due to increasing demand, we would also welcome applications from candidates with experience in carrying out financial and invoicing auditing.
Training will be provided, and immediate starts are available for the right candidates.
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today!
No agencies please.
Vehicle Inspector (Self-Employed / Zero Hour Contract/ Associate)
Vehicle Inspector (Self-Employed / Zero Hour Contract/ Associate)
Location: Edinburgh/Aberdeen, Manchester, Carlisle, Peterborough/Cambridge, and Wales Contract: Zero Hour Contract / Self-Employed / Associate Salary: Day rate offering up to £160
DEKRA Automotive are a rapidly growing independent Testing, Inspection and Certification company in the UK, We have been active in the field of safety for 90 years. The vision for the company’s 100th birthday in 2025 is that DEKRA will be the global partner for a safe world.
As we welcome more B2B clients, we are looking for motivated, experienced team players to help us deliver the highest possible professional service.
Job Purpose:
The purpose of this role is to conduct vehicle inspections to an exceptionally high standard ensuring quality, accuracy, efficiency and in a professional and courteous manner. The role will respond to instructions from our Stokenchurch based deployment centre that will arrange appointments on your behalf, broadly within a defined geographic region. There are several types of inspection covering such activities as pre purchase inspections and warranty evaluations. You will complete all inspection reports within specified timescales that are subject to office appraisal for consistency and quality. You will use your own tools and equipment that must be current and conform to required legislation.
Main Duties and Responsibilities:
The core responsibilities of this role representing DEKRA Automotive Limited are to deliver an outstanding customer experience, an exceptional inspection standard and present an extremely professional report.
• To represent DEKRA Automotive Limited delivering vehicle inspections at the clients’ address as directed by our office-based deployment team
• Complete and deliver inspection reports after each visit in accordance with the company’s templates and reporting guidelines. All reports must be legible, timely and free from any ambiguity
• To support the Operations Manager in piloting new initiatives or programmes for customers exercising reasonable flexibility if required to travel outside your designated geographic territory
Knowledge, Experience & Qualification:
• Two years previous experience in formal vehicle maintenance, servicing or MOT
• City & City Level 3 or an NVQ Level 3 in Vehicle Maintenance
• Preferably be a member of the IMI or IRTE
• Onboard with DEKRA via a LTD company or Umbrella Company
• Meet DEKRA minimum insurance requirements
• Hold Motor Trade Road Risk insurance
You must also be able to demonstrate the following attributes:
• Delivering excellent customer service
• Exception Planning and organisation
• Accurate Report writing and time management
• Sounds Judgement and decision making
• Excellent Communication skills
• Meticulous Analysis of information
• Team player who can work independently
Essential Requirements
You will be required to have a full driving licence. Your own vehicle and the minimum qualifications outlined above.
The successful candidate will be required to provide their own tools and equipment to carry out vehicle testing and inspecting.
To apply, please send an up-to-date CV and covering letter (including your current package and expectations) to the Recruitment Team at recruitment.support.uk@dekra.com quoting reference AME1220.
Our Values
Our workplace values are at the heart of everything we do:
- We are RESPONSIBLE FOR SAFETY. We live up to our safety standards every day, acting as role models to ensure safety.
- We are ENTREPRENEURIAL. Creating opportunities by embracing personal responsibility.
- We are CUSTOMER ORIENTATED. Striving to not only meet, but exceed expectations every day.
- We are sincere and honest. Honouring our commitments and acting with INTEGRITY
- We are TEAM SPIRITED. Working as a team, supporting each other and sharing knowledge.
Privacy Notice
What is the purpose of this notice?
DEKRA Automotive Limited (DEKRA) is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.
You can download a copy of this privacy notice below if you are applying for work with us (whether as an employee, worker or contractor).
It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).